Guest Service Standards – Kisners Career Training

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Guest Service Standards

Front Desk

7

1 Mission of The Front Desk
2 The 4 Step Check-in
3 The 4-Step Check-Out
4 The 4-Step Phone Script
5 The 4-Step Salon Tour
6 The 4-Step Welcome Gift
7 The 5 Profit Principles

Guest Service Standards

1

How to do a Proper Guest Consultation

Inventory

8

Introduction to Inventory
Product Profile – Add/Edit Products
Ordering & Receiving Purchase Orders
Inventory Counts
Reports: Product Management Reports
Quarterly Min / Max Update – Export to Excel
Chain Library vs Salon Library
Suppliers

Phorest

6

How to do CASH UP (End of Day)
How to do a Refund
How to ring up a Gift Card
How do I make an Appointment?
How do I Cancel or Delete an Appointment?
How do I pay for an appointment / check out a client?

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Guest Service Standards

Guest Service Standards

How to do a Proper Guest Consultation

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